Driving digital transformation through automation, AI, and intelligent infrastructure
Overview
The General Services Administration (GSA) launched the Office of Digital Infrastructure Technologies (IDT) initiative to advance modernization across its enterprise IT systems and improve the way services are delivered to federal agencies and their customers.
As part of this multi-billion-dollar transformation effort, AI-Vets supports the prime contractor as a subcontractor, helping to deliver enterprise IT, automation, and intelligent infrastructure services that reduce complexity, increase efficiency, and create long-term operational value.
By integrating automation and AI into GSA’s core operations, AI-Vets is helping shape a smarter, faster, and more resilient IT future.
Challenge
GSA sought to streamline its vast digital infrastructure to better serve internal teams and agency customers across the federal landscape.
Legacy systems and manual processes created inefficiencies and slowed service response times. The agency’s challenge was to evolve its IT ecosystem into a modern, agile environment capable of scaling with the speed of technology while ensuring data integrity and compliance.
The goal: to leverage automation, artificial intelligence (AI), and machine learning (ML) to enhance service delivery and reduce the manual workload across enterprise support functions.
Solution
AI-Vets contributed to this modernization effort by supporting infrastructure, automation, and enterprise IT services within GSA’s IDT initiative.
The team provided highly qualified technical personnel and strategic expertise to support the design, implementation, and management of systems that leverage intelligent automation and robotic process automation (RPA).
Through these efforts, AI-Vets helped optimize GSA’s service desk operations, integrating smart workflows and advanced analytics to reduce repetitive tasks and improve responsiveness.
By blending human expertise with intelligent technology, AI-Vets continues to enhance performance and scalability across GSA’s digital infrastructure.
Key Highlights
- Supported enterprise IT transformation under GSA’s Office of Digital Infrastructure Technologies (IDT)
- Leveraged automation, AI, and ML to improve service delivery efficiency
- Deployed intelligent automation and RPA to reduce manual workloads
- Ongoing subcontractor support for one of the largest digital transformation initiatives in government
Impact
Accelerating modernization through intelligent automation
By integrating AI and automation into daily IT operations, GSA has improved consistency, reduced operational friction, and increased agility across its technology landscape.
AI-Vets’ continued support under the GSA IDT contract has helped advance one of the government’s most ambitious digital transformation initiatives.
This work continues to demonstrate how automation and human insight can combine to create sustainable innovation at scale, providing measurable performance improvements and enduring value to both internal stakeholders and agency customers.
Final Notes
AI-Vets’ role within the GSA IDT initiative reflects its ongoing commitment to innovation, partnership, and operational excellence.
Through collaboration, precision staffing, and advanced technology integration, AI-Vets supports GSA in building an IT ecosystem designed for continuous improvement—transforming how public services are delivered in the digital age.
